![]() All orders for personalised items should be made by 4:00pm so that your order can be processed for next day delivery. Please note that all personalised items will be delivered on the next day as our team requires a working day for personalised items. However, you can be assured that your flowers and gifts will be delivered on the specified delivery date. On peak days such as major Holidays on the calendar, we are not able to specify the delivery timelines. All orders scheduled for weekend delivery will be delivered between 9:00am and 4:00pm. We are open on weekends from 8:00am to 4:00pm. Any orders made after 4:00 pm will be delivered on the next day. Incase of any delays due to unavoidable circumstances, we assure you that the delivery will be made before end of day and you will be notified by our team.Īll flowers and gifts meant for same day delivery in Nairobi should be ordered by 4:00 pm. ![]() After completing your order and making full payments, your order will be delivered within 2 to 3 hours. Standard Nairobi Wide ShippingĪll flowers and gifts for Nairobi County delivery can be delivered on the same day. If the delivery date for your package is on a future date, delivery will be done in the morning hours, before noon. This option is available if the value of your order is above KES.10,000.įree delivery takes 2-3 hours if you require same day delivery. Free Deliveryįree delivery is applicable within Nairobi only. Refer to out shipping zones for more information about locations. We have different shipping methods depending on your location. We know how important safe and fast delivery is to you so we strive to deliver all your gifts in the shortest time possible. Then replacement will be shipped with no questions.At Purpink Gifts and Florists, we ensure that all flowers and gift items ordered will be delivered to you in good condition anywhere you are in Kenya. Simply submit contact form and attach image of the damaged item. If your package gets damaged in transit, contact us for instructions on how to get a replacement. ![]() Customers who made orders with incorrect details will be required to repeat payment if they need another item delivered. We will not be held liable for incorrect spellings caused by customers' negligence. Crosscheck all order details provided – ensure they are correctly entered – before submitting an order. Our refund policy does not allow exchange or refund of personalized items. We're not responsible for delays due to customs. We will be glad to instruct you on how to get compensation for your loss.īuyers are responsible for any customs and import taxes that may apply. In the event your items are damaged in transit, contact us - immediately. However, we ensure all items are insured. Kindly note that we are not liable for stolen, damaged or missing items while in transit. Take note that, the USPS tracking code will be inactive as soon as your package is shipped out of the US.ĭelivery duration may vary – based on the shipping address and foreign country's custom’s policies. We ship all international order through USPS First Class Mail. Wrong addresses may lead to loss of goods. We advise that you cross check your shipping address to confirm its accuracy, before submitting your order. That said, you can visit the carrier website to find out their turnaround time. After shipping an order, we can no longer control delays and other shipping logistics. Delivery duration is solely dependent on the couriers. However, based on workload, it may take between 1 to 3 business days to process orders.Īre you interested in a product, but not sure about its lead time?įeel free to contact us – our customer-friendly representatives will be glad to give you shipping details of the item you wish to order.įor local shipping - within the US - we use USPS priority mail, FedEx Ground and USPS First Class services. ![]() In most cases, orders are shipped out the same day. We are devoted to the timely shipment of our customers' orders.
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